- My sign-in code didn’t arrive
- Codes come from Study Supreme at codes@swiftoriginalz.com and work for five minutes. Check your junk or spam folder first; if it is there, mark it “not spam” so the next one lands in your inbox. You can ask for a new code after sixty seconds. If nothing arrives after two tries, email us with the address you used.
- My registration is still pending
- You can read from day one while we confirm your Nation’s ID with your mosque secretary’s office. That usually takes a few days. If it has been longer than a week, email us with your mosque or study group so we can follow up.
- I got a new phone
- Your account lives on one phone at a time. On your old phone, open Settings and tap “Move to a new phone” for a six-digit move code, then sign in on the new phone and enter it. If the old phone is gone, email us from your registered address and we will release your account so the new phone can take its place.
- Face ID keeps asking
- That is by design. Every time the app opens it confirms that it is you, on your phone. If Face ID is not set up, your passcode is used instead.
- Deleting my account
- In Settings, choose “Delete account” to remove everything from your phone and sign out. To have your record removed from our servers as well, email us from your registered address; we do that within thirty days.
- Why can’t I screenshot the lessons?
- The Lessons are for study within the app by registered members. Screenshots and screen recordings show a blank page, and the app notes when one is taken.
Anything else, or something not working the way it should:
Email info@swiftoriginalz.com